Refund policy
Refund Policy
We currently ship within Canada only.
We offer a 30-day refund policy. This means you have 30 days after receiving your item to contact us if you believe you are eligible for a refund.
To be eligible for a refund, the item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Proof of purchase is required.
To request a refund, please contact us at contact@krysmastore.com with details of your request
Please note:
We do not offer returns or exchanges. Any refund request must be reviewed and approved before any item is sent back. Items sent without prior approval will not be accepted.
If your request is approved, we will provide instructions on how to proceed.
Damages and issues
Please inspect your order upon reception and contact us immediately if your item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and provide a resolution, which may include a refund.
Non-refundable items
Certain items are not eligible for refunds, including:
- Perishable goods (such as food, flowers, or plants)
- Custom or personalized products
- Personal care goods (such as beauty products)
- Hazardous materials, flammable liquids, or gases
Sale items and gift cards are also non-refundable.
No exchanges
We do not offer exchanges. If your item is not suitable, you may request a refund (if eligible), but a new order must be placed separately.
Refunds
Once your request is reviewed and approved, we will notify you. If applicable, your refund will be issued to your original payment method within 10 business days.
Please note that processing times may vary depending on your bank or credit card provider.
If more than 15 business days have passed since your refund was approved, please contact us at contact@krysmastore.com.